and personally to the craftsman and technician
who will work on your instrument.
Most music stores and guitar shops provide service for your instruments as part of their larger sales operation. However, most of the time the work is not done by them. It is farmed out to someone…and you pay a hefty mark-up to the music store.
There is no music store mark-up; which keeps maintaining, repairing, and
improving your instruments more affordable.